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Being a reference specialist

When you work with reference programmes day-in day-out you soon find two things; the first is that some challenges are universal and the second is that many companies waste time reinventing the wheel.

This is where engaging a specialist reference company adds immediate value; you can leverage the hard-won experience and solutions from numerous programmes.

The inEvidence team is a key part of the global reference community; we travel the world to share experiences and help to shape programme developments.c

2009-customer-reference-survey

The essential survey of customer reference professionals, by customer reference professionals

inEvidence_global_advocacy_survey_2009
inEvidence global advocacy survey 2009
Information zone; best-practice sharing
Big customer reference programme issues

All the latest news no self-respecting customer reference pro should be without

Q3-2009 Q4-2009
new Q1-2010
inEvidence_customer_reference_pro_news_Q309 inEvidence_customer_reference_pro_news_Q409
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Blogs, including 'reference geeks'
Blogs, including 'reference geeks'

The Customer Evangelist Manifesto.
By Ben McConnell and Jackie Huba

Customer Evangelist Manifesto

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